Customer Service

REFUNDS & RETURNS

REFUNDS & RETURNS

REFUNDS & RETURNS

Your right of return and refund

You have a legal right to cancel a Contract under the European Union  (Consumer Information,Cancellation and Other Rights) Regulations 2013 during the period set out below. This means that during the relevant period if you change your mind or decide for any other reason that you do not want to receive or keep a Product, you can notify us of your decision to cancel the Contract and receive a refund. This right to cancel will not apply however to goods that are personalised.

Your right to cancel the Contract expires 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical   possession the Product.

To cancel a Contract, you just need to let us know that you have decided to cancel. The easiest way to do this is to email us on info@louisekennedy.com and furnish us with the following information: your name / address as it appeared on your order, your notice in writing to cancel the order describing the goods in detail, date ordered and the date received.  If you use this method we will e-mail you to confirm we have received your cancellation.

If you send us your cancellation notice by e-mail then your cancellation is effective from the date you send us the e-mail.

If you cancel your Contract we will:

Refund you the price you paid for the Products. However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in one of our stores. Note, refunds will only be considered if the goods are returned to us in the manor that you received, complete with the “ do not remove”  tag  still attached to the product.

Refund any delivery costs you have paid, although, as permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery method we offer (provided that this is a common and generally acceptable method). For example, if we offer delivery of a Product within 3-5 days at one cost but you choose to have the Product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.

Make any refunds due to you as soon as possible and in any event within the deadlines indicated below:

If you have received the Product: 14 days after the day on which we receive the Product back from you or, if earlier, the day on which you provide us with evidence that you have sent the Product back to us.  For information about how to return a Product to us, see further down;

if you have not received the Product 14 days after you inform us of your decision to cancel the Contract.

If you have returned the Products to us under this clause because they are faulty or mis-described, we will refund the price of the Products in full, together with any applicable delivery charges, and any reasonable costs you incur in returning the item to us.

We will refund you on the credit card or debit card used by you to pay.

If a Product has been delivered to you before you decide to cancel your Contract:

then you must return it to us without undue delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel the Contract. You can send it back to LOUISE KENNEDY, 56 MERRION SQUARE, DUBLIN 2, IRELAND.

unless the Product is faulty or not as described (in this case, see clause 8.5), you will be responsible for the cost of returning the Products to us.

Because you are a consumer, we are under a legal duty to supply Products that are in conformity with this Contract. As a consumer, you have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by your right of return and refund in this clause  or anything else in these Terms.. 

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