Customer Service

Dispatch & Delivery

Dispatch & Delivery

 

Please find our dispatch & delivery information outlined below. We currently offer delivery options to the Republic of Ireland, Northern Ireland and certain International destinations. We will advise you of our estimated delivery date, in the Dispatch Confirmation email (the date in which we email you to confirm our acceptance of your order).  Occasionally delivery to you may be affected by an event outside our control.  See our TERMS & CONDITIONS (around the sale of goods from our site)  clauses 9 & 14, specifically.

   Express Delivery 

 

Republic of Ireland & Northern Ireland Delivery

Enjoy the option of express delivery with Express Post from An Post. With this option you will receive your purchases the next working day after dispatch. Express delivery is available Monday - Thursday on all orders placed before 12.30pm.

Express delivery in the Republic of Ireland is: €6.50

Northern Ireland delivery is €9.50 and will be delivered in 1-2 workings days after dispatch.

Please Note:

  • Working days are Monday to Friday and exclude Saturdays, Sundays, Good Friday and Bank or Public Holidays.
  • Express Post items posted on Friday before the latest time of posting are guaranteed for delivery nationwide on Monday.
  • A signature will be required upon receipt of your item(s) to ensure safe delivery.
  • A P.O. Box is an insufficient address for any signature service.
  • Please place your order before 12.30pm in order to ensure next day delivery.

 

 INTERNATIONAL DELIVERY 

 

Our current International Shipping Destinations are as follows:  UK / EUROPE / USA / CANADA / RUSSIA / UAE / SAUDI ARABIA / LEBANON. 

Where possible we will endeavour to fulfill orders placed before midday on the same day.

If you select PRIORITY SHIPMENT at time of payment, FED EX aim to deliver within 1-3 working days from date of dispatch.

If you select ECONOMY SHIPMENT at time of payment, FED EX aim to deliver within 3-6 working days from date of dispatch.

 

   Shipping Charges

 

Depending on the item(s) being shipped, the following outlines the minimum and maximum shipping rates attributable to each destination currently serviced.

 

UK

PRIORITY DELIVERY with FED EX, shipping charges range from €25 - €40

ECONOMY DELIVERY with FED EX, shipping charges range from €15 - €25

 

EUROPE

PRIORITY DELIVERY with FED EX, shipping charges range from €25 - €45

ECONOMY DELIVERY with FED EX, shipping charges ranges from €15 - €30

 

US & CANADA

PRIORITY DELIVERY with FED EX, shipping charges range from €25 - €55

ECONOMY DELIVERY with FED EX, shipping charges range from €15 - €35

 

AUSTRALIA / NEW ZEALAND

PRIORITY DELIVERY  with FED EX, shipping charges range from €40 - €100

ECONOMY DELIVERY with FED EX, shipping charges range from €25 - €50

 

RUSSIA

PRIORITY DELIVERY  with FED EX, shipping charges range from €45 - €100

ECONOMY DELIVERY with FED EX, shipping charges range from €25 - €50

 

UAE / SAUDI ARABIA / LEBANON

PRIORITY DELIVERY  with FED EX, shipping charges range from €45 - €100

ECONOMY DELIVERY with FED EX, shipping charges range from €25 - €50

 

 

 

Tracking Your Order

 

You will receive an email confirming your order has been placed and another email when your order has been dispatched. You can also sign in into your personal account ‘My Account’ to view the status of your order. Find out how to track your delivery after dispatch below:

Tracking your Order via An Post

Once your order has been dispatched you will need to track your order via An Post. We currently use An Post as our delivery service to both the Republic of Ireland and Northern Ireland. 

To track your delivery we will provide you with an An Post tracking number on your dispatch email. Please use the An Post tracking system ‘Track and Trace’ to follow your item through the final stages of this process http://track.anpost.ie/.

Please note

  • An Post deliveries take place from Monday to Friday, 8.30am to 6.00pm. 
  • During Bank holiday periods please allow an extra day for Standard Delivery.
  • An Post do not deliver on a Saturday or Sunday.
  • A signature will be required upon receipt of your item(s) to ensure safe delivery.

 

TRACKING YOUR ORDER WITH FED EX

Once your order has been dispatched you will need to track your order via FED EX.  We currently use FED EX as our delivery service to all destinations we ship to outside of the Island of Ireland.

To track your delivery we will provide you with a FED EX tracking number on your dispatch email.  Please use the FED EX tracking system to follow your item through the final stages of this process.

On receipt of your tracking number, you can track your order on www.fedex.com/ie.  

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